Nondiscrimination and Accessibility Notice

Last updated: July 28, 2026 Doctor2me, Inc. ("D2M") is a technology and administrative services company. Medical care arranged through the D2M platform is provided by independent medical practices (each, a "Practice"). In this notice, "we" and "us" means D2M and, where the delivery of medical care is concerned, the Practices. D2M and the Practices comply with applicable federal and state civil rights laws, including the Americans with Disabilities Act (ADA), the California Unruh Civil Rights Act, and, where applicable to a Practice, Section 1557 of the Affordable Care Act. We do not discriminate against, exclude, or treat any person differently on the basis of race, color, ethnicity, ancestry, national origin, citizenship, immigration status, primary language, sex, pregnancy or related conditions, sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic information, religion, marital status, military or veteran status, or any other characteristic protected by law.

How We Deliver Care — and What That Means for Access

The Practices see patients through house calls at the location the patient chooses and through telehealth visits. There is no walk-in office or facility open to the public. For many patients — including older adults and people with disabilities — this model removes common barriers to care, such as arranging transportation or navigating an unfamiliar building. Home-based delivery does not replace our accommodation obligations. We provide reasonable modifications to our policies and procedures, and appropriate auxiliary aids and services, free of charge and in a timely manner, so that every patient can communicate effectively and participate fully in their care. Examples include: Qualified sign language interpreters, including for telehealth visits Qualified interpreters for patients whose primary language is not English Written materials in other languages and in alternative formats, such as large print or accessible electronic files Captioned or relay-assisted communication (dial 711 for Telecommunications Relay Service) Reasonable adjustments to scheduling, visit logistics, and communication methods You will never be asked to pay for these services. Except in an emergency, we will not rely on a minor child to interpret, and we will rely on an adult accompanying you only if you specifically request it. To request an accommodation: email support@doctor2me.com or call (818) 350-7676 (TTY: dial 711). Where possible, please contact us at least three business days before your visit so arrangements can be confirmed in time. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (818) 350-7676.

Website and Telehealth Accessibility

We work to make doctor2me.com and our virtual visit experience usable by people with disabilities, guided by the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. If any part of the website or a telehealth visit is difficult for you to use, contact support@doctor2me.com and we will provide the information or service through an alternative method.

Grievances

If you believe you were denied a required accommodation or were discriminated against on the basis of a protected characteristic, you may file a grievance with our Compliance Officer: Doctor2me, Inc. — Compliance 20350 Ventura Blvd., Suite 130 Woodland Hills, CA 91364 compliance@doctor2me.com | (818) 350-7676 You may file by mail, email, or phone, and we can help you put a grievance in writing if you need assistance. We will acknowledge your grievance within five (5) business days and respond in writing within thirty (30) days. We will never retaliate against anyone for requesting an accommodation, raising a concern, or filing a grievance or civil rights complaint.

Filing with a Government Agency

You may also file a complaint directly with a government agency at any time: U.S. Department of Justice, Civil Rights Division (ADA): online at civilrights.justice.gov, or 800-514-0301 (voice) / 833-610-1264 (TTY). California Civil Rights Department (Unruh Civil Rights Act): calcivilrights.ca.gov or 800-884-1684. U.S. Department of Health and Human Services, Office for Civil Rights — for Practices that receive federal financial assistance, such as Medicare payments: file electronically through the OCR Complaint Portal at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, D.C. 20201; 1-800-368-1019 (voice), 800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr/complaints. OCR complaints must generally be filed within 180 days of the alleged discrimination. Patients in Florida may also contact the Florida Commission on Human Relations (fchr.myflorida.com); patients in Arizona may contact the Arizona Attorney General's Civil Rights Division (azag.gov/civil-rights).

This notice is available free of charge in other languages and in alternative formats, such as large print, on request — contact support@doctor2me.com or (818) 350-7676.