Valley Haven III

Photo enhanced with AI for illustrative purposes

California Title 22 requires a completed LIC 602 Physician's Report before any prospective resident moves into an RCFE. The form documents medical conditions, current medications, mobility, and care needs – and must be signed by a physician. For seniors transitioning from a hospital stay, longtime home, or another care setting, getting to a clinic for that exam can add friction to an already difficult transition. Doctor2me physicians conduct the in-home LIC 602 evaluation at the senior's address, letting the move-in proceed without the logistics of a pre-admission clinic visit.

Valley Haven III is a 48-bed assisted living and memory care community at 2266 Chanticleer Avenue in Santa Cruz, California. The community operates under CDSS license 445202401, issued August 30, 2013 – over a decade of continuous operation in Santa Cruz County. Josephine Arcilla serves as administrator, and the licensee is Jesus & Josephine Arcilla. The community operates publicly under the simpler brand name "Valley Haven" – the "III" reflects the licensing position within the Arcilla family's operations.

Community Snapshot

Detail	Value
Address	2266 Chanticleer Ave, Santa Cruz, CA 95062
County	Santa Cruz
Licensed Capacity	48 residents
License Number	445202401 (CDSS)
License Date	August 30, 2013
Operating Brand	Valley Haven
Licensee	Jesus & Josephine Arcilla
Administrator	Josephine Arcilla
Facility Type	Residential Care for the Elderly (RCFE)
Care Types	Assisted Living, Memory Care, Respite Care
Phone	(831) 818-8372
Fax	(831) 722-2982
Email	administrator@valleyhavencare.com
Website	valleyhavencare.com

What Type of Community Is Valley Haven III?

Valley Haven III is a retirement community that provides senior housing, memory care, and board & care – operated as a single licensed RCFE under California Title 22. The community offers assisted living and memory care services, with respite care available for short-term stays.

The property consists of two single-story buildings for residential care, housing a maximum of 48 residents in private or shared rooms – a deliberate design choice distinguishing Valley Haven from the institutional multi-story facilities common in larger senior living chains. Valley Haven describes itself as offering individualized care 24 hours a day, with an environment that is "really more of an extension of your family, where caring professionals are here with a helping hand" while residents enjoy new friends, new experiences, and new days.

The community is licensed by the California Department of Social Services Community Care Licensing Division, and as an RCFE it does not provide skilled nursing services – which would require a separate facility license category (Skilled Nursing Facility).

Who Operates Valley Haven III?

Valley Haven III is operated by Jesus & Josephine Arcilla, with Josephine Arcilla serving as the licensed administrator. The community has held its CDSS license continuously since August 30, 2013 – over a decade of operation under the same family ownership.

The family ownership model is reflected in the community's operating philosophy: providing compassionate care and professional attention, enriching residents' lives with regular social and recreational activities, encouraging laughter and fun, and respecting each resident's individual needs with excellent personal care assistance in day-to-day activities.

Staff are carefully chosen for their experience and genuine gift of caring for the elderly, and Valley Haven caregivers take part in ongoing training so residents receive care from knowledgeable and skilled hands. The community framing positions caregivers not as institutional employees but as extensions of family – captured in the facility's own "An Extension of Me" poem that frames the caregiving relationship around mutual presence rather than transactional care.

What Services Does Valley Haven III Offer?

The community provides standard RCFE services under California Title 22:

• 24-hour on-site staff supervision

• Private or shared furnished rooms with full board and care

• Medication management – assistance with prescription medications per California RCFE regulations

• Nutritious, home-cooked meals with snacks in between

• Personal care assistance – bathing, dressing, transfers, grooming, toileting

• 24-hour call system for resident safety

• Supervision for residents with mild cognitive impairment

The residential experience includes a beautiful living room, comfortable spacious furnished private or shared rooms, friendly well-trained staff, and a warm caring environment.

What Activities and Engagement Are Offered?

Valley Haven III maintains a scheduled activities program including board games, art and crafts, puzzles, movies, light exercises, musical entertainment, birthday celebrations, special events, and holiday celebrations.

These activities are framed around the community's philosophy of enriching residents' lives with regular social and recreational activities – not as institutional programming but as natural rhythms of family life within the community.

What About Respite Care?

For family caregivers who provide primary care at home but need temporary relief – vacation, medical appointments, recovery from illness, or simply rest – Valley Haven III offers respite care. The community's framing acknowledges the physical and emotional consequences that family caregiving carries: even when families take great joy in providing care, the demands without support can be overwhelming.

During respite stays, residents receive all the services available to permanent residents – meaning the same medication management, meals, care assistance, and activities. For families weighing whether their loved one would do well in a residential community before committing to a permanent move, respite stays also function as a trial period.

How Is On-Site Medical Care Arranged?

As a California RCFE, Valley Haven III does not provide on-site physician care – residents retain their own physicians and receive medical care through external providers. For families just placing a senior into the community, the transition often raises practical questions about how routine medical care will work in the new setting.

Doctor2me physicians visit residents directly at the community for routine checkups, chronic condition management (hypertension, diabetes, COPD, heart disease), medication reviews, and acute issues that don't warrant emergency room care. For residents who recently moved in, having a physician come to the community keeps medical visits in the new familiar environment rather than requiring transportation to outside clinics during an already-disruptive period.

Doctor2me also handles the LIC 602 evaluations California requires before admission to an RCFE – which can simplify the move-in process when the prospective resident is transitioning from a hospital, rehab facility, or longtime home where transportation to an outside clinic isn't easy.

What About Hospice Care When the Time Comes?

For Valley Haven III residents in advanced stages of dementia or other terminal conditions, transition to hospice care often becomes appropriate when curative treatment is no longer the focus and comfort becomes the priority. California RCFEs with hospice waivers can keep residents on hospice care at the facility – meaning the resident does not need to move to another setting for end-of-life care.

LIEM Hospice is a Medicare-certified hospice in the Doctor2me network, founded in 2021 with the goal of providing hospice care throughout Los Angeles County. The agency specializes in high-acuity patients including those needing high oxygen, feeding tubes, wound care, and IV treatments. LIEM operates from offices in Burbank, California, with service area covering the Greater Los Angeles area.

For Valley Haven III families with relatives or connections in the Los Angeles area, LIEM is a Doctor2me-network option. For hospice services within Santa Cruz County specifically – which is what most Valley Haven III residents and families would need – Doctor2me can help identify local Santa Cruz County hospice partners in the network. The Doctor2me intake number is (866) 362-1499.

What About Dementia Family Support and Caregiver Education?

For Valley Haven III residents and their families navigating cognitive change – early signs of dementia, an Alzheimer's diagnosis, or progression through stages of memory loss – family education and caregiver coaching can be as important as clinical care. Family members who understand the disease and have practical communication strategies tend to maintain better relationships with their loved one and experience less caregiver burnout.

Dementia Partner is a dementia-focused provider in the Doctor2me network that offers family-facing education and caregiver support. The provider is Los Angeles area-based and primarily serves the LA-area senior care landscape. For Santa Cruz County families wanting dementia-specific guidance from a local provider, Doctor2me can help identify network partners serving the Santa Cruz region.

Where Is Valley Haven III Located?

Valley Haven III is at 2266 Chanticleer Avenue in Santa Cruz, California – in a residential neighborhood on the east side of the Santa Cruz metropolitan area. The location is near the Sutter Maternity & Surgery Center and within easy reach of Highway 1.

Santa Cruz is a coastal community on the northern edge of Monterey Bay, known for its beach town character, Santa Cruz Beach Boardwalk, and the campus of the University of California, Santa Cruz. The Santa Cruz County area is geographically isolated from the major Bay Area metro by the Santa Cruz Mountains – meaning local Santa Cruz services and providers tend to develop independently from those serving the broader Bay Area.

For tour scheduling, availability, and assessments, families can contact Valley Haven directly at (831) 818-8372 or email administrator@valleyhavencare.com.

 

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