Your Questions, Answered

  • Yes. Your physician will evaluate your symptoms clinically and prescribe treatment when appropriate.

  • Both are fully licensed physicians who completed medical school and residency. DOs have additional training in osteopathic manipulation. Either can handle your visit — both are board-certified and hold full prescribing authority.

  • Yes. Every Doctor2me physician is board-certified in their specialty — typically internal medicine, family medicine, or emergency medicine.

  • Every physician goes through license verification, DEA registration confirmation, malpractice history review, and a background check before their first visit.

  • You can note preferences at booking. We’ll match you with an available physician, and if you’ve seen someone before you can request them for return visits.

  • We support continuity of care — return patients can request the same physician. Subject to availability.

  • Yes. Clinical evaluation and treatment recommendations (including Paxlovid where appropriate) are available.

  • Yes. Your physician’s profile — including medical school, board certifications, and license number — is available before you confirm your booking.

  • Physicians practice independently and are credentialed through the Doctor2me platform. This model ensures they maintain full professional autonomy.

  • You’ll see the price before you book — no surprises. Other LA house call services charge $800 before they even order a test. Doctor2me’s direct-pay model is built to be accessible, not concierge-luxury-only.

  • The visit fee covers the physician exam, consultation, and clinical assessment. Labs, imaging, and any supplies used are itemized separately and shown upfront.

  • No. Pricing is transparent before you confirm. If additional services (labs, X-ray) are recommended during the visit, you’ll be told the cost before anything is ordered.

  • The visit price shown includes travel within our standard service zone. Extended distance visits may carry a small travel surcharge, which will be shown before booking.

  • Yes. Please review our cancellation policy for full details.

  • Yes. A detailed receipt with diagnosis codes is emailed after your visit — useful for insurance reimbursement or FSA/HSA documentation.

  • We accept electronic payments. Whether your HSA or FSA covers this visit is up to you and your plan.

  • Yes. All major credit and debit cards are accepted, along with Apple Pay and other digital wallets.

  • Reach out to our team if cost is a barrier — we’re committed to accessibility and can discuss options.

  • No. Doctor2me is a direct-pay service and does not participate in Medi-Cal or Medicare programs.

  • That’s actually the point. Doctor2me is cash-pay by design — you’re not navigating claims, prior auths, or explanation-of-benefits statements. One flat price, paid direct.

  • Doctor2me operates on a direct-pay model. We don’t bill insurance directly. However, we provide a detailed superbill so you can submit to your insurer for out-of-network reimbursement.

  • A superbill is an itemized receipt with CPT codes and diagnosis codes that you submit to your insurance company for potential reimbursement. Many PPO plans reimburse a portion of out-of-network physician visits.

  • Not through direct billing. You can use your FSA/HSA, and you may submit our superbill to your PPO for partial reimbursement.

  • Contact our team to discuss workers’ comp situations on a case-by-case basis.

  • Our physicians handle a wide range of acute and non-emergency conditions: flu, strep, UTIs, respiratory infections, sinus infections, skin conditions, minor injuries, migraines, GI issues, allergic reactions, hypertension evaluation, diabetes management check-ins, and more.

  • Yes. Our physicians have full prescribing authority. They send prescriptions electronically to your preferred pharmacy. Doctors do not bring or dispense medications on-site.

  • Controlled substances (e.g., opioids, stimulants, benzodiazepines) are subject to strict legal and clinical guidelines. Our physicians follow California and federal regulations — these are not available as routine prescriptions on a first visit.

  • In many cases, yes. The physician will review your current medications and can issue refills where clinically appropriate.

  • Yes, including antivirals like Tamiflu if indicated within the appropriate window.

  • Yes. Clinical evaluation and treatment recommendations (including Paxlovid where appropriate) are available.

  • Yes. Your physician can evaluate skin conditions and prescribe topical or systemic treatments as appropriate.

  • Yes — adult ear infections and outer ear conditions are treatable on a house call.

  • Yes. Pink eye (conjunctivitis) and other minor eye infections can be assessed and treated.

  • Yes. Hypertension evaluation, medication adjustments, and lifestyle counseling are within scope.

  • Yes. Blood glucose evaluation, medication review, and management guidance are available.

  • Yes. The physician will assess and recommend the appropriate treatment, including prescriptions sent to your pharmacy.

  • Yes. Musculoskeletal evaluation, pain management recommendations, and referrals if imaging is needed are all within scope.

  • Yes, including prescription medication if appropriate.

  • Yes, for mild to moderate allergic reactions. For anaphylaxis or severe reactions, call 911 — that’s an emergency.

  • Yes, for evaluation and management. If you’re in acute respiratory distress, call 911 first.

  • Yes. Physicals for school, sports, or employment can be completed during a house call.

  • Our physicians can review and complete medical documentation including FMLA paperwork following an appropriate evaluation. Note that paperwork visits are subject to a higher fee.

  • Yes. Documentation for work, school, or travel is available following your visit.

  • Doctor2me is not an emergency service. Conditions requiring emergency intervention, surgery, or advanced imaging (CT, MRI) are beyond a house call’s scope. Chest pain, stroke symptoms, difficulty breathing, or major trauma — call 911, not us.

  • Yes. Your physician can order a full range of lab work during the visit. You’ll receive a lab requisition to visit a nearby draw center, or we can connect you with a mobile phlebotomy service that comes to you. Results typically come back in 24–48 hours.

  • A full range — CBC, metabolic panel, lipid panel, thyroid function, HbA1c, STI screening, hormone levels, and more. Your physician will order what’s clinically indicated.

  • Yes. Blood and urine-based STI panels can be ordered. You’ll complete the draw at an external lab.

  • Results are sent to you via secure message through the Doctor2me platform, typically within 24–48 hours. Your physician will follow up to explain them.

  • Your physician can order imaging and refer you to the appropriate facility. These are not performed on-site during the house call.

  • Most bookings get same-day coverage. Book early in the day to lock your window.

  • Book online at doctor2me.com or call our team directly.

  • Your name, address, chief complaint, contact number, and payment info. Medical history details are collected before the physician arrives.

  • Extended-hours availability varies by day. Check real-time availability at booking or contact us directly for urgent same-evening needs.

  • Yes. You can book on behalf of a family member, parent, or anyone in your household.

  • Yes — next-day and future scheduling is available. Same-day is common, but planning ahead guarantees your preferred time window.

  • Same-day visits are often available if booked before mid-morning. For specific time windows, booking the night before or morning of works best.

  • Yes. Contact our team to set up recurring or multiple scheduled visits.

  • Your name, address, chief complaint, contact number, and payment info. Medical history details are collected before the physician arrives.

  • Yes. Your physician will contact you when they’re en route.

  • Your physician arrives with a full medical bag — stethoscope, blood pressure cuff, pulse oximeter, and standard diagnostic tools. They’ll take a history, examine you, order any needed labs or tests, and discuss diagnosis and treatment. Prescriptions are sent electronically to your preferred pharmacy.

  • Most visits are 30–60 minutes depending on complexity. The physician won’t rush you.

  • Have a list of your current medications ready and know your medical history. Clear a space (a bedroom or living room) with good lighting is ideal.

  • No insurance card needed — Doctor2me is direct pay. Just have your payment method and ID ready.

  • Yes. You’re welcome to have a support person in the room.

  • Additional household members can be evaluated at an incremental charge. Mention this when booking.

  • Your physician will advise you to call 911 or arrange transport to an ER if your condition requires it. They’ll stay with you or coordinate until help is en route.

  • With your consent, visit notes and results can be forwarded to your regular doctor.

  • Yes. Visit notes and documentation are available through the platform and can be requested in standard medical record format.

  • Absolutely. All visits are HIPAA-compliant and fully confidential.

  • Yes. Our physicians can evaluate children for acute illness, injuries, and general concerns.

  • We see patients of all ages, including infants. A parent or guardian must be present for minors.

  • Yes. Ear infections are one of the most common pediatric complaints we treat at home.

  • Yes. Our doctors can assess fall risk, review home safety, and recommend interventions to reduce injury risk in elderly patients.

  • Yes, if clinically appropriate. Our doctors will assess your child and prescribe antibiotics if the condition warrants it.

  • We can see infants, but we recommend calling first so we can ensure the right physician is available for very young babies.

  • Yes. We regularly make house calls to assisted living facilities, nursing homes, and skilled nursing facilities.

  • Yes. We frequently serve elderly patients who have difficulty traveling to a clinic. Our doctors are experienced in geriatric care.

  • Yes. Our doctors can evaluate the cause of a fever, recommend treatment, and determine if further care is needed.

  • Yes. Our physicians can review medication lists, identify interactions, and recommend adjustments in collaboration with your specialists.

  • Yes. Our physicians can manage medical issues related to dementia, coordinate care with neurologists, and support caregivers.

  • Yes. We commonly visit patients who are unable to leave their beds due to illness, injury, or age-related conditions.

  • Yes. Our physicians can perform an initial mental health evaluation, discuss symptoms, and refer to specialists when appropriate.

  • In some cases, yes. Our physicians can prescribe short-term medications for anxiety or mood. For ongoing psychiatric care, we’ll refer you to a specialist.

  • We do not offer formal psychiatric evaluations, but our physicians can assess mental health symptoms and provide appropriate referrals.

  • Yes. Our doctors can evaluate sleep issues and prescribe short-term sleep aids or refer you to a sleep specialist if needed.

  • After examining you, the doctor sends prescriptions electronically to your preferred pharmacy. Most medications are ready within hours.

  • Yes. Our doctors can send prescriptions to any pharmacy in California, including national chains, local pharmacies, and mail-order services.

  • Yes. We can prescribe travel medications such as anti-malarials, altitude sickness medication, and traveler’s diarrhea treatments.

  • Yes. Our physicians can prescribe birth control pills and other contraceptives after a brief consultation about your health history.

  • Yes. Our physicians can evaluate you for FDA-approved weight loss medications and discuss options as part of a comprehensive health plan.

  • Yes. Our doctors can prescribe PrEP (pre-exposure prophylaxis) for HIV prevention after a consultation and lab work review.

  • We cover a broad area of greater Los Angeles including the Westside, Hollywood, the Hills, the Valley, Downtown, the South Bay, and more. Call or book online to confirm your address.

  • Yes. We serve many communities in the San Fernando Valley including Sherman Oaks, Encino, Studio City, Woodland Hills, Tarzana, and more.

  • Yes. We serve Pasadena, Arcadia, Monrovia, and many San Gabriel Valley communities. Please confirm your address when booking.

  • Yes. We serve the Hollywood Hills, Laurel Canyon, Beachwood Canyon, and surrounding hillside neighborhoods.

  • Yes. We can travel to Malibu for house call visits. Please confirm availability when booking as travel time may vary.

  • Yes. We can visit patients at their place of work, including offices, studios, and production facilities.

  • Yes. We serve South Bay communities including Torrance, Redondo Beach, Manhattan Beach, El Segundo, Hawthorne, and nearby areas.

  • Yes. We serve Burbank, Glendale, La Canada, Pasadena, Altadena, and surrounding Foothill communities.

  • Give us a call and we’ll do our best to accommodate you. We may be able to extend coverage for certain circumstances.

  • Yes. We make house calls to hotels, Airbnbs, vacation rentals, and other temporary residences within our coverage area.

  • No account is required to book. You can call us or book online with just your basic contact information.

  • Yes. We are fully HIPAA-compliant and take your privacy seriously. Your health information is securely stored and never shared without your consent.

  • Yes. After booking, our office can relay messages to the doctor. The doctor may also call you prior to arrival to review your concerns.

  • Yes. You can contact our office to relay questions to the doctor. For urgent concerns after a visit, call us and we’ll assist you.

  • Our booking and communications can be managed through our website. Please check the App Store or our website for the latest updates on app availability.

  • Yes. Visit notes and records can be accessed through our patient portal. Contact our office for login access and assistance.